VACANCY

PRIMARY RESPONSIBILITIES:
The management and oversight of Information Technology (IT) and Consulting Services engagements with IBM clients to attain profitability and client satisfaction objectives.

Proposals and Sales

• Develop strategies and approaches for IT and Consulting Services proposals and contracts to meet revenue, profit and client satisfaction targets.

• Quality Assure the pricing of Services proposals.
• Negotiate subcontractor contracts and manage subcontractor relationships.

Project Implementation and Technical Support

• Manage the Services team during project implementation to ensure that engagements meet the revenue, project, client satisfaction and utilization targets.

• Manage client Service Level Agreements.
• Staff and manage resources for Services engagements.
• Function as an escalation point for all Services engagements.
• Seek opportunities for improving and innovating Service delivery.
• Manage Services processes, business controls and other business measurements.

SECONDARY RESPONSIBILITIES:

Internal IT Management and Support

• Lead internal IT resources to ensure compliance with internal and external controls for quality, processes and security.

• Manage the deployment and support of the Company’s in-house IT assets.

QUALIFICATIONS:
Master’s Degree or equivalent experience and certification in the field of IT. Successful track record in delivering consulting services and managing a Services unit.

REMUNERATION:
An excellent compensation package commensurate with qualifications and experience. Excellent benefits that include Group Health, Life and Pension.

Applications must be submitted to:
The Human Resource Manager
IBM World Trade Corporation
P.O. Bag 574B, Port-of-Spain
or e-mailed to ibm@tt.ibm.com

Unsuitable applications will not be acknowledged.